You do not have to create an account. If you are a registered customer at any of our outlets along with a valid mobile number, your account will be created automatically. Simply enter your registered mobile number as your username to log in using a secure OTP.

This can happen if the mobile number associated with your account in the outlet is either missing or incorrect. Reach out to your CRM to ensure that they update your mobile number correctly in your profile and your account should be activated automatically in 2-3 hours.

Swayam is designed to help you manage your interactions with each outlet in a single place. Each outlet you interact with will create a customer profile for you, and all your subscriptions &/or transactions will be linked to that profile for that outlet. The only requirement is that your registered mobile number should be the same at all outlets for which you want to see the data under one login/account.

When you log into Swayam, you will be able to select which outlets' profile you want to see, and then go deeper to manage the subscriptions &/or transactions you have with that outlet. Selecting a profile can be done by clicking on the Customer Profile Card showing the name, mobile, outlet name, & the unique customer ID at that outlet. This card is visible at the top on mobile, and on the left (under Customer Selection section) on desktop.

If you do not see multiple cards, you only have one profile at a single outlet. If you do not see any cards, your mobile number might have been updated and so your account remains active but unlinked to a profile.

This can happen for 2 reasons -

• A profile was created with your mobile number and a different name. In this case, the tag on the Profile Card will say 'Primary'.

• A profile was created for another customer, but you are linked as an authorised secondary user. In this case, the tag on the Profile Card will say 'Secondary'.

Secondary Profile cards therefore show those Customer Profiles which are authorised to be managed by you. For example -  a mother may be authorised to manage the profile of a child. The child can continue to log in and manage their account as always. This can be done from the Manage Secondary User Accounts section in your Profile Settings.

Swayam will show all transactions and subscriptions occurring/starting from 1st April 2026. You may also be able to see any subscriptions that were started before this date, but were active as on this date. You may also be able to access soft copies of the PDF generated for such transactions.

In certain rare cases, a pregenerated PDF of a transaction may be unavailable within Swayam. Please reach out to your CRM & ask them to regenerate the PDF for you. You may ask them to share this regenerated PDF over email or WhatsApp. Additionally, in most cases, if you are able to see the transaction on Swayam, the regenerated PDF should also be accessible by the next working day. 

If online payments are available to be made, they are usually verified instantly. However, our back office may take upto 72 hours to ensure that online transactions are correctly captured and posted to the correct outlet/section/CRM etc for follow up. This status simply signifies this verification time-window, after which you will see that this classification will be removed. If you see pending/processing against any transaction even after this time-frame, please reach out to your CRM to share the case details.

Manuvel Malabar Jewellers is happy to bring you the option to gift prepaid vouchers to your loved ones. Depending on when you see this, this facililty may be active or be soon rolling out to your nearest outlet. Gift vouchers can only be purchased online on Swayam currently, but can be redeemed in person at any of our outlets. 

When you purchase a gift voucher, you may be able to specify a specific mobile number as the registered beneficiary. In such cases, an OTP will be sent to the registered beneficiary of the gift voucher when they wish to redeem this at an outlet. If you do not specify a registered beneficiary, the gift voucher can be redeemed without an OTP by any one who possesses the Gift Voucher PDF (physical printout or WhatsApp).

Gift vouchers can be used for any purchases in store. However, they can not be redeemed for cash or reimbursed in any manner. They have a validity of 365 days from date of issuance, unless otherwise specified on the voucher. Item purchased using Gift Vouchers can not be returned. Gift vouchers with registered beneficiary are non-transferable and shall be billed to an invoice in the name of the same person. All decisions regarding the validity and usage of gift vouchers and item purchased thereof are under the sole discretion of the Management of the Manuvel Malabar Jewellers outlet where the gift voucher is presented.

MM Reward Points is the Loyalty Point programme that has been in effect for all customers of Manuvel Malabar Jewellers since 2018. Previously redemption of MM Rewards was tied to the outlet at which the points were earned. This also meant that our loyal customers who have made purchases across multiple outlets were unable to utlise their points spread out across the various outlets they visited. Depending on when you see this, globally available MM Reward Points may already be available in Swayam or will be available shortly.

You will be able to see the points that have accrued across each of your outlet profiles within Swayam. In addition, you can transfer your point balance to another outlet. Points transfer is only possible between Primary Profiles. To transfer/redeem your points, you may be required to share an OTP. You can view your Reward Point ledger within Swayam at any time. To know more about the earning and redemption ratio of your Reward Points, please contact your CRM.

You can make Order advances or prebook your purchases from the Transactions page, after clicking on the Transactions card. You may be asked to enter details regarding your order such as specifications of design, etc. Your CRM may also reach out to you thru Swayam or thru WhatsApp/SMS/Phone to confirm further details before processing the order. In case they are unable to reach you, the order status may remain unchanged. Customers are advised to check out the status of the orders placed to ensure that they can utilise the prebooking balance in the selected outlet.

Order advances must be paid online after selecting the correct outlet that the customer wishes to make a purchase from. If the customer decides later that they wish to utlise the order balance at an outlet different from the one they selected when they made the online payment, they must contact the concerned outlet to request for an order balance transfer request. Please contact your CRM for more details.

You may contact your CRM with details regarding the problem you are facing. If they are unable to help you, you can reach out to our technical support team at swayam.support@manuvelmalabar.com with details and screenshots of any errors faced.